What products do we sell?
Excalibur Dealers Limited sells a range of technology and mobile products, including smartphones, laptops, tablets, smartwatches, headphones, earbuds, chargers, and other accessories.
Where is Excalibur Dealers Limited located?
We are located at E.T. Center Building, Opposite Comfy Hotel, Ground Floor, Room No. G09, Eldoret, Kenya.
Do you sell smartphones?
Yes. We offer smartphones from different brands and at different price points, subject to availability.
How can I contact Excalibur Dealers Limited?
You can contact us by phone at +254 702 768499 or by email at info@excaliburdealerslimited.com.
You can also visit us at:
E.T. Center Building
Opposite Comfy Hotel
Ground Floor, Room No. G09
Eldoret, Kenya.
What if I receive the wrong product?
Contact us promptly with your order details. We will review the issue and advise on the appropriate solution.
Do you offer device repair?
Yes. Excalibur Dealers Limited provides professional device repair and servicing. The type of repair, cost, and turnaround time depend on the device and the nature of the fault.
We strongly recommend backing up important data before submitting a device for repair. Some technical procedures may require resetting or handling data stored on the device.
Can I order a product online?
Yes. Customers can browse our available products online and place orders through our website. Orders are processed after payment confirmation and order acceptance.
Do you deliver?
Yes. Delivery arrangements are available depending on the customer’s location, product availability, and courier service.
How much does delivery cost?
Delivery charges vary depending on factors such as the delivery location, order, product, and courier service. Any applicable delivery charge will be communicated during the order process where applicable.
How long does delivery take?
Delivery time varies depending on the destination, product availability, order processing, and courier service. Customers will receive the available delivery information for their order.
Can I return a product?
A product may qualify for a return where it is defective, damaged upon delivery, incorrect, or significantly different from its description, subject to our Refund and Returns Policy and inspection.
Will every returned product receive a refund?
No. A return does not automatically qualify for a refund. The product and circumstances of the return must meet the applicable conditions in our Refund and Returns Policy.