Excalibur Dealers Limited delivers technology products and mobile devices to customers in Kenya, subject to product availability and delivery arrangements.
We aim to process orders efficiently and provide customers with clear information about their delivery.
Order Processing
Orders are processed after payment has been confirmed and the order has been accepted by Excalibur Dealers Limited.
Processing may depend on product availability, order details, payment confirmation, and other circumstances affecting the order.
If there is an issue with your order, we may contact you using the telephone number or email address provided during checkout.
Delivery Locations
Delivery availability depends on the customer’s location and the delivery arrangements available for the order.
Customers should provide accurate delivery information, including the recipient’s name, telephone number, and delivery location.
Incorrect or incomplete delivery information may result in delays or additional arrangements being required.
Delivery Charges
Delivery charges may vary depending on the customer’s location, order size, product, and courier or delivery service used.
Any applicable delivery charges will be communicated to the customer before the order is completed where applicable.
Delivery Times
Delivery times can vary depending on the destination, product availability, order processing, courier services, and circumstances beyond our control.
Customers will be provided with available delivery information for their order where applicable.
A delivery estimate is not a guarantee where circumstances outside Excalibur Dealers Limited’s control cause a delay.
Receiving Your Order
Customers should inspect their order when it is received.
If the package appears damaged or the product is incorrect or has another significant issue, please contact Excalibur Dealers Limited promptly with the order details and relevant information about the problem.
Photographs may be requested to help us assess damage or delivery-related issues.
Failed or Delayed Delivery
A delivery may be delayed or unsuccessful because of incorrect contact information, an unavailable recipient, access difficulties, courier delays, weather, road conditions, or other circumstances outside our direct control.
Where necessary, we will work with the customer and delivery provider to determine the appropriate next step.
Product Availability
If an ordered product becomes unavailable before dispatch, Excalibur Dealers Limited will contact the customer regarding the available options.
These may include waiting for stock, choosing an alternative product, or receiving a refund where applicable.
Contact Us About Delivery
For questions about an order or delivery, please contact:
Excalibur Dealers Limited
Phone: +254 702 768499
Email: info@excaliburdealerslimited.com
Physical Location:
E.T. Center Building
Opposite Comfy Hotel
Ground Floor, Room No. G09
Eldoret, Kenya